Refund and Cancellation Policy

Cancellation Policy

Our focus is complete customer satisfaction. In the event you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the contracts supplied for the system before buying it, it provides all the details about the services or the product you purchase.

In case of dissatisfaction from our services, clients have the liberty to cancel their orders and request a refund from us, providing no stock has left our office premises for couriers. Our Policy for the cancellation and refund will be as follows:

Appointment Cancellation Policy

For Cancellations please contact us via our website, email, call or WhatsaApp.

If a client cancels/misses the initial consultation 3 times, no refund will be given under any circumstances. A new appointment for the consultation will need to be booked with a fresh payment made in advance as per the company policy.

Any initial consultation appointment made and paid for and not taken within 3 months of payment received, a new payment will need to be made.

Once the client starts the System, weekly appointments will be pre booked. If a consultation appointment needs to be cancelled and re booked, the company should be notified with more than 24 hours’ notice. If less than 24 hours’ notice is given, a cancellation fee will apply and will need to be paid before the next appointment is booked. All appointments are subject to availability thereafter, the earliest slot will be offered. Fees are applied as per company policy.

Refund Policy

In case any client is not completely satisfied with our products and or services, we can provide a refund for the system, minus admin fees, used products and all appointments served.  

If due to any reason an appointment for the initial consultation needs to be refunded then the company will refund the consultation fee as long as 24 hours or more notice is given. Once a client has paid for the System and decides not to start for any reason, as long as the products have not been dispatched from the office, the company will refund the client minus admin charges as per the company policy.

In all cases, including exchange of products, courier charges will be borne by the client and exchanged providing we are notified by the 4th day of receipt of the parcel and returned/out for delivery by the 7th day. Proof of courier will be required. Upon receipt of the products, we will check for any damages etc and will exchange only parcels/products received in good condition.

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway/cash deposit/bank transfer payments refund will be made to the same account.

For full terms and conditions, please contact the company directly for policies.